Director of Operations
Scope/ Overview of Position:
Launched in 1979 as a wholesale and distribution company, SDR has transformed itself into a leader in the North American 3PL market, specializing in the fashion, footwear, electronics, and packaged goods fulfillment. Well known within the industry for our attention to detail and the constant strive for perfection, SDR’s success has been supported by a top-notch Warehouse Management system (Manhattan Scale) with RF inventory control and a fully compliant EDI communication solution.
SDR hosts a clientele base in excess of 100 customers with over 1000 vendors. Our footprint is in excess of 2 million square feet throughout North America.
We are looking for a highly experienced Director Operations who will lead and manage our Bolton Distribution Centre team. This 670K square foot facility services several key clients across multiple channels (wholesale, retail and e-commerce). The key accountabilities for this role include Leadership, Managing and Developing People, Client Relations, Managing and Optimizing Processes, Communicating and Sharing Information and Managing Resources and Assets.
Location: Bolton ON
Education: Post Secondary Education
Key Responsibilities & Duties:
Lead a team of up to 150 associates in delivering world-class service to our customers while building a high performing and positive team culture
Inspire and motivate our associates to meet and exceed the team’s operational goals and key performance indicators (safety, productivity, service quality etc)
Execute company policies, procedures and programs in a consistent and timely manner.
Conduct regular associate update meetings to share pertinent information as necessary while striving to increase associate engagement.
Coach and train associates to ensure job expectations are clear and understood. Provide feedback as required and manage performance as per the company’s performance management process.
Maintain a clean, safe and organized work environment by establishing and monitoring safety and security related procedures and protocols.
Build collaborative relationships with our client contacts and establish a communication framework to support the on-going sharing of information between the parties.
Plan and execute the daily production and labor required to achieve all client KPI’s within the set operating budget. Partner with Human Resources to staff the team as required.
Liaison with our Corporate Support Teams (HR, Health & Safety, Purchasing, Facilities, Loss Prevention, Finance) when required to ensure adherence to established procedures and guidelines.
Achieve financial objectives by assisting in the preparation of the annual operating budget and report-up each month on the key variances and related action plans.
Collaborate with others including Solutions to help build a culture focused on continuous improvement
Qualifications, Education and Experience Required:
Degree/ diploma in business, supply chain, logistics or engineering preferred
5+ years’ experience in a senior distribution leadership capacity
Solid understanding of distribution/ fulfillment processes and systems within a multi-channel (wholesale, retail, e-commerce) operation
Previous experience and / or training with LEAN – Six Sigma programs an asset
Previous experience with Manhattan WMS (SCALE, PKMS) a definite asset
Excellent interpersonal and communication skills.
Proven knowledge of DC related policies and procedures
Excellent problem-solving and organizational skills
Working knowledge of computer programs (MS-Office, Excel, Word, PowerPoint, Access)
Solid understanding of health and safety policies, regulations, procedures and metrics
Able to flex his/ her work schedule and to work extended hours or weekends as required.