WMS Solutions Specialist

Scope/ Overview of Position:

Launched in 1979 as a wholesale and distribution company, SDR has transformed itself into a leader in the North American 3PL market, specializing in the fashion, footwear, electronics, and packaged goods fulfillment. Well known within the industry for our attention to detail and the constant strive for perfection, SDR’s success has been supported by a top-notch Warehouse Management system (Manhattan Scale) with RF inventory control and a fully compliant EDI communication solution.

SDR hosts a clientele base in excess of 100 customers with over 1000 vendors. Our footprint is in excess of 2 million square feet throughout North America.

****This position requires you to currently reside in the GTA or surrounding areas****

Position Summary:

We are seeking an experienced WMS Solutions Specialist who will support our Solutions Team in building world-class solutions for new and existing customers. This person will play a key role in leveraging the full capabilities of our Manhattan SCALE WMS to meet/ exceed the specific requirements of our client base. This role is ideal for someone who thrives in a fast-paced work environment and offers a variety of challenges and opportunities for growth.

Department: Solutions

Location: Vaughan, ON

Education: Post Secondary Education

Department: Solutions
Project Location(s): Vaughan, ON
Education: Post Secondary Education

Key Responsibilities & Duties:

Serve as a subject-matter expert and advocate for designing, building, testing, and implementing WMS solutions.
Partner with Sales, Operations, Finance and Solutions Engineering to help build the most cost-effective solution for our clients.
Perform test scenario writing, training, go-live support, and post-startup support while ensuring that our Manhattan SCALE WMS is properly configured and integrated from end-to-end across all systems.
Develop a clear understanding of the customer requirements and supporting business processes and translate these to specific WMS configuration requirements.
Create and document functional requirements and system application scenarios. Co-ordinate walk-through to ensure all requirements have been met and attain the required signoffs.
Partner with clients to translate business requirements into test specifications & scenarios.
Collaborate with the vendor and client to perform software testing and report on quality metrics.
Lead and/or support continuous improvement activities across all areas of operations.
Assist in developing Standard Operating Procedures (SOP’s) and various training materials.
Lead and/or participate in delivering process and system related training if required.
Provide support to existing internal customers, traveling to multiple sites within the GTA as required. Occasional travel to other provinces may be required.

Qualifications, Education and Experience Required:

Degree / diploma in a supply chain related discipline
Experience working in a warehouse or distribution/ fulfillment center environment is a must.
Experience training on a WMS system is a definite asset.
3+ years of experience with any of Manhattan’s Warehouse Management Systems (WMS) including PKMS, SCALE etc.
In-depth WMS experience and ability to provide subject-matter expertise to the project team and to work closely with the client’s dedicated Super Users.
Experience in developing an overall testing strategy, writing test scenarios, configuring a Manhattan WMS solution, testing, executing, communicating test results back to the client, managing & training client personnel, developing training documentation, executing training, etc.
Strong written and verbal communication skills.
Previous experience utilizing project management tools (i.e., Smartsheet) to track progress and to provide status updates on key projects to all stakeholders.
Ability to take initiative and work with minimal supervision.
Able to effectively multi-task and to meet all targeted deadlines.
Excellent organizational and problem-solving skills
You are approachable, positive, and able to work with all levels within the organization.
Strong working knowledge of Windows, Excel, Word, and Outlook
Knowledge and experience using RF scanners an asset.
Must be able to travel to and from our North American sites (5% travel outside of Ontario)

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